Shipping

domestic shipping

COVID-19 NOTICE:
Please note that due to COVID-19 there are currently shipping delays with all carriers, which may affect the transit time of orders at this time.
Please visit the websites of our delivery service partners directly for the most up to date information on shipping delays:
USPS } UPS

Shipping Policies

Pre orders take 2-4 weeks to be processed before they’re shipped

Regular orders take 5-17 business days to process before they're shipped

Base orders take 7-12 business days to process before shipping

Lip-gloss kits take 7-21 business days to process before shipping

Wholesale orders take 7-21 business days to process before shipping

Refunds are given at the owners' discretion 💕

Sweet Touch Crafts is not responsible for packages lost in the mail or packages after they say delivered.

Wholesale orders & lipgloss kits MAY take additional time to process due to the labor time

domestic shipping

Shipping Method	Estimated Processing Time	Estimated Transit Time	Tracking Included	Insurance Included
			-
USPS First Class*	1-3 Business Days	3-7 Business Days	Yes	No
USPS Priority	1-3 Business Days	2-3 Business Days	Yes	No
UPS	1-3 Business Days	2-5 Business Days	Yes	Yes
UPS Standard Overnight	Ships the Next Business Day	1 Business Day	Yes	Yes
*USPS First Class is only available for packages weighing 16 oz or less. USPS services are not guaranteed.

international shipping

Please Note: Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility and must be paid at the time of delivery. To remain ethical in our business practices, we cannot mark international shipments as "gifts." Thank you for understanding.

Shipping Method	Estimated Processing Time	Estimated Transit Time	Tracking Included	Insurance Included
UPS Ground (TrakPak)	1-3 Business Days	5-12 Business Days	Yes	Yes
UPS International Priority	Ships the Next Business Day	1-2 Business Days	Yes	Yes

back-ordered & pre-ordered items

U.S. ORDERS: All back-ordered and pre-ordered items ship separately from in-stock items in one final shipment, so that as a courtesy to you, in-stock items may arrive to you sooner. Approximate shipping dates of pre-ordered and back-ordered items are indicated on the listing’s drop-down menu as, “Early” (1st-10th of the month), “Mid” (10th-20th of the month), or “Late” (20th-31st of the month). These dates are our best estimates and are subject to change at any time. Subsequent shipping methods are chosen at our discretion. You will receive a confirmation email when the remainder of your order ships.

INTERNATIONAL ORDERS: All international orders containing back-ordered or pre-ordered items will ship in one shipment as soon as the entire order is available for shipping.

mail

LOST/DAMAGED BY POSTAL SERVICE: We are not responsible for any errors made by the postal service. However, if your package has not been received within 3 weeks of receiving your shipping notification email (6 weeks for international), please contact us via our contact page and we will direct you as to how to file a claim with the postal service. Thank you for your understanding with this.

RETURNED MAIL: If a package is returned because the address provided to us was incorrect, we are not responsible for the cost of re-shipping. We will contact the buyer for the correct address, and the buyer will need to re-pay shipping and handling costs before we will send the package again.

REFUSED/UNCLAIMED MAIL: If delivery is refused by the recipient or package is unclaimed for any reason, the order will not be refunded unless the package returns to Grace and Lace. If the package does return, a refund will be applied for the cost of the items only.

SHIPPING CHARGES: Shipping charges are non-refundable.